Question 21 Groups and Organizations

Which of these would not count as a dysfunction of bureaucracy according to Merton?

Correct answer C. People know they should be guaranteed fair and consistent treatment

Open question
Question 23 Groups and Organizations

What does the ‘iron law of oligarchy’ refer to?

Correct answer D. The tendency for power inevitably to flow towards the top

Open question
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Question 27 Groups and Organizations

What purpose does a reference group serve?

Correct answer D. Both A and B

Open question
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