Practice mode Direct and Online Marketing

If a product’s performance matches the customer’s expectations, how does the customer feel?

Correct answer B. Satisfied

Explanation

Satisfaction depends on performance relative to expectations: falling short leaves customers dissatisfied, matching them leaves them satisfied, and exceeding them delights.

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Answer checked 11 October 2026 How we write and check questions

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If a product’s performance matches the customer’s expectations, how does the customer feel?

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If a product’s performance matches the customer’s expectations, how does the customer feel?

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