Practice mode Designing and Managing Services

In the service-quality model, the ability to perform the promised service dependably and accurately is called what?

Correct answer A. Reliability

Explanation

Reliability is the ability to perform the promised service dependably and accurately, and customers usually rate it as the most important of the five service-quality dimensions.

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Answer checked 11 October 2026 How we write and check questions

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In the service-quality model, the ability to perform the promised service dependably and accurately is called what?

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In the service-quality model, the ability to perform the promised service dependably and accurately is called what?

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