Practice mode Reading Comprehension

What can be inferred from the passage about the token machine at the Rajshahi clinic?

Read the passage: Patients at a busy outpatient clinic in Rajshahi used to crowd around a single window, pushing to hand in their papers, and arguments broke out almost every morning. Last year the clinic introduced a token machine at the entrance. Each patient now takes a numbered slip and waits on benches until the number appears on a screen. A volunteer helps elderly visitors who cannot read the display. Staff report that the waiting room is far calmer and that they spend less time settling disputes. Interestingly, the average waiting time has hardly changed, yet patient surveys show that satisfaction has risen considerably since the machine arrived.

Correct answer B. Patients value an orderly, fair process even if they do not wait less.

Explanation

Waiting time hardly changed, yet satisfaction rose after the calm, numbered system began, suggesting that patients value order and fairness rather than only shorter waits.

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Answer checked 11 October 2026 How we write and check questions

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Open question

What can be inferred from the passage about the token machine at the Rajshahi clinic?

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