Practice mode Reading Comprehension

According to the passage about Rina’s first job, what was her unusual training task?

Read the passage: Rina's first job after university was at a travel agency in Kolkata. Her manager gave her an unusual training task: for one month, she had to answer every customer call without using a script. At first Rina found this terrifying, as she had to think quickly and admit when she did not know something. But she gradually learned to listen carefully, ask useful questions and promise to call back with accurate information. By the end of the month, customers were asking for her by name, and her manager made the no-script method part of training for all new staff.

Correct answer B. Answering customer calls without a script for one month

Explanation

Her manager asked her to answer every customer call for one month without using a script, which the passage describes as an unusual training task.

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