What does the passage about the Rawalpindi printing firm suggest about the Friday tea?
Read the passage: Every Friday afternoon, the manager of a small printing firm in Rawalpindi switched off the machines an hour early and invited the staff to share tea and samosas in the courtyard. Nobody was allowed to talk about work. Some new employees thought the custom wasted valuable time. Yet the firm had the lowest staff turnover in the industrial area, and when a large order arrived unexpectedly one winter, every worker volunteered to stay late without being asked. Competitors who visited often asked the manager for his secret; he usually just offered them a samosa.
Correct answer C. It helped build loyalty and goodwill among the staff
The firm had the lowest staff turnover and workers volunteered to stay late, suggesting the relaxed Friday tea built loyalty; the manager's samosa reply hints this was his secret.
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